A policy you can actually run
Give Leela a policy. It finds the obligations and takes on the ones it can.
Treat customers fairly, answer their complaints, and say only what you can prove.
Complaint Management
Capture every complaint in one register, resolve it on a clock that matches its severity, and keep the sponsor bank informed. Complaints are the component of a compliance program that catches what policies, training, and testing miss.
Continuous intake, severity clocks from 1 to 45 business days, weekly public-channel checks, monthly bank reporting
9 obligations · Leela can help with 8
4 runs or monitors · 4 prepares for review
Marketing Compliance
Say only what you can prove, in language the sponsor bank has approved, through channels where the recipient agreed to hear from you. This is the gate every ad, page, script, and press release passes through, and the log the bank and an examiner will ask to see.
Review and bank approval per material, consent checks per campaign, accessibility testing and training annually, inventory kept continuously, program review annually
10 obligations · Leela can help with 8
4 runs or monitors · 4 prepares for review
Insurance claims handling
Handle claims fairly and keep a defensible record of each decision.
Track the controls, evidence and open scope questions for California insurance claims.
4 obligations · Leela can help with 3
2 runs or monitors · 1 prepares for review
Insurance privacy and health information
Control personal information, consumer rights and covered health data.
Track the controls, evidence and open scope questions for California insurance privacy; conditional federal HIPAA.
4 obligations · Leela can help with 3
1 runs or monitors · 2 prepares for review
Insurance annuity sales and best interest
Support appropriate annuity recommendations and supervision.
Track the controls, evidence and open scope questions for Texas annuity recommendations.
4 obligations · Leela can help with 2
2 runs or monitors · 0 prepares for review