Review the marketing compliance program annually

Marketing Compliance policy, §10

At least annually, as part of the Compliance Management System review, the Compliance Officer reviews the effectiveness of the review and approval workflow, including turnaround times, rejection rates, and rework volumes; the quality of materials at submission; patterns in sponsor bank feedback; marketing-related complaint trends; regulatory developments; and updates needed to this policy and the pre-approved language libraries. Findings are documented and incorporated into program updates.

Annual

Each year, within the compliance management review

Pull the year’s workflow metrics, bank feedback, and complaint data, assess each review area, document findings, and update the policy and language libraries.

• Annual program review

  Metrics, findings by area, actions with owners and dates, approver

• Policy and library updates

  Changes made, version, date, bank approval where required

Compliance Officer

Leela can compile the year’s turnaround, rejection, and complaint figures and draft the review for the Compliance Officer to complete.

Tell Leela about your company to see whether this applies.