Issues Management
IM-07Track every issue to closure and escalate overdue remediation
How Leela would run itContinuous · each open issue against its remediation due date; escalation the day it goes overdue
From the policy libraryThe requirement
Every issue stays in the Issues Log with its status (open, in progress, pending validation, or closed), owner, and completion timeline until it is closed. An issue still open past its remediation timeline is escalated to the Chief Executive Officer, and where remediation cannot finish within a reasonable period the extension is documented with the reason and a new target date.
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
The work
Keep status and due dates current in the log, escalate any issue that passes its date, and record every extension with its reason and new target.
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Issues Log status historyStatus changes with dates against each issue’s due date
- 02Overdue escalation or extension recordEscalation sent, or extension reason and new target date
Evidence
Issues Log status history
Issues Management §8
2
of 2 records
The work and the records come from this obligation in the policy library.