Issues Management
IM-03Investigate the root cause and set a remediation plan on the severity clock
How Leela would run itEvent-driven · investigation opens same day (Critical), 1 to 2 business days (High), 5 (Moderate), 15 to 30 days (Low); the plan follows the investigation
From the policy libraryThe requirement
The investigation opens the same business day for a Critical issue, within 1 to 2 business days for High, within 5 for Moderate, and typically within 15 to 30 days for Low. It establishes scope, root cause, impact, and whether a violation or regulatory notification is involved, and it is written up in an Issues Investigation Report. The remediation plan that follows records root cause, corrective action, owner, success criteria, and preventive measures, with remediation windows of 5 to 30 days for Critical, 10 to 30 business days for High, 30 to 60 for Moderate, and 60 to 90 for Low.
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
The work
Open the investigation within the window for the rating, gather the facts, write the investigation report, then record the remediation plan in the log and share it with the affected parties.
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Issues Investigation ReportFacts, scope, root cause, impact, and violation assessment
- 02Remediation planRoot cause, corrective actions, owner, due dates, success criteria, preventive measures
Evidence
Issues Investigation Report
Issues Management §5, §6
2
of 2 records
The work and the records come from this obligation in the policy library.