Complaint Management
CM-06Analyze complaint trends monthly and open root cause reviews
How Leela would run itMonthly · each month, and on any Critical or High complaint
From the policy libraryThe requirement
The complaint log is reviewed every month for volume by category and customer, severity mix, resolution times, and shifts from prior periods. A recurring issue, or any single Critical or High complaint, opens a root cause analysis under the Issues Management Policy.
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
The work
Produce the monthly trend analysis from the register, identify recurring or systemic issues, and open a root cause analysis that names the cause and the remediation.
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Monthly trend analysisReport with volumes, severity mix, and resolution times
- 02Root cause analysisIssue record under the Issues Management Policy
Evidence
Monthly trend analysis
Complaint Management §9
2
of 2 records
The work and the records come from this obligation in the policy library.