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Complaint Management
CM-05

Sweep public channels for complaints every week

How Leela would run itWeekly · at least once a week
Walked through · example
The requirement
Review sites, app stores, social media, industry forums, and news are checked at least weekly for complaints that never came through an official channel, and any substantive one is logged in the register.
Applies
Tell Leela about your company to see whether this applies.
Status
Setup needed

Tell Leela how you handle it today, or hand it over: see what’s next.

What Leela would do · example run
  1. Mon 09:00
    Checked the channels you named
    Review sites, app stores, social media, forums, news
  2. Mon 09:20
    Found items that may be complaints
    7 items · example
  3. Mon 09:21
    Filed 7 candidates for a person to confirm
    Your team confirms
  4. Mon 14:05
    Logged 3 confirmed complaints
    The channel is recorded as the source
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy library
Contents
  1. 01
    Weekly sweep log
    Date, channels checked, items found, and register ids created
Evidence
Weekly sweep log
Complaint Management §4
1
of 1 record

An example run. The steps follow the obligation’s action and Leela’s note; the records are the obligation’s evidence in the policy library.

What’s next?