Complaint Management
CM-04Notify the sponsor bank of an executive complaint within 2 business days
How Leela would run itEvent-driven · on receipt by senior management; 2 business days
From the policy libraryThe requirement
Material criticism that reaches senior management and threatens litigation, regulatory action, or reputational damage is reported to the sponsor bank in writing within 2 business days, with the facts, the investigation status, and a proposed response for the bank to approve.
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
The work
Log the matter as an executive complaint, send the notice and proposed response to the sponsor bank, and incorporate any changes the bank requires before responding.
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Written notice to the sponsor bankDated email or letter with the proposed response
- 02Bank review recordApproval or requested changes on file
Evidence
Written notice to the sponsor bank
Complaint Management §10.2
2
of 2 records
The work and the records come from this obligation in the policy library.