Change Management
CG-04Give the sponsor bank advance notice of medium and high impact changes
How Leela would run itEvent-driven · each medium change ten business days ahead; each high change 30 business days ahead
From the policy libraryThe requirement
The sponsor bank receives written notice of every medium impact change at least ten business days before implementation and of every high impact change at least 30 business days before, unless the bank expressly waives the period. Where a security event or critical incident forces immediate implementation, notice follows within one business day with full documentation. The notice package includes the change request form, the compliance review memo, and the implementation plan. The Company resolves any objection the bank raises before implementing, and does not implement a high impact change over the bank’s objection without escalation to leadership.
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
The work
Assemble the notice package once the change is approved, send it inside the window for its level, log the bank’s response, and resolve any concern before the implementation date.
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Sponsor bank notice packageChange request form, compliance review memo, implementation plan, date sent
- 02Bank response recordQuestions, objections, resolution, waiver where granted
Evidence
Sponsor bank notice package
Change Management §4.5
2
of 2 records
The work and the records come from this obligation in the policy library.