Change Management
CG-01Register every change request and triage it within three business days
How Leela would run itEvent-driven · each change request, within three business days of intake
From the policy libraryThe requirement
Every proposed change is submitted on a change request form, registered in the change management log with a unique identifier, and triaged by the Compliance Officer within three business days of intake. The triage decides whether the change is material, considering regulatory implications, customer impact, compliance risk, operational impact, and whether the sponsor bank or a vendor is involved. A change found not material is logged as low impact; a material change proceeds to compliance review.
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
The work
Log the request with an identifier, work through the five triage questions, record the materiality decision and its reasons, and route the change to review or close it as low impact.
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Change request formDescription, rationale, affected areas, timeline, owner, preliminary impact
- 02Triage recordChange identifier, materiality decision, reasons, date decided
Evidence
Change request form
Change Management §4.1, §4.2
2
of 2 records
The work and the records come from this obligation in the policy library.