AI Agents
AG-05Draft
Explain decisions an AI makes or suggests, and offer a review by a person
How Leela would run itEvent-driven · each decision about a customer that AI makes or shapes
Proposed stepsThe requirement
When AI makes or shapes a decision about a customer, the company can give the specific reasons for it, sends the notices the law requires with those reasons, and lets the customer ask a qualified person to review it. For insurance underwriting and pricing, Insurance AI and underwriting governance holds the detailed controls.
- Before this work
- Decision records that keep the reasons Approved notice templates
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
How Leela would run it · proposed steps
- LeelaDraft the notice from the reasons recorded with each decision.Proposed step
- LeelaTrack each request for review until a person decides it.Proposed step
- Decision ownerA qualified person approves the notices and decides each review.Your team decides
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Decision reasons and noticesDecision record with the reasons given and the notice sent
- 02Review requestsLog of requests and the reviewer’s outcome
Evidence
Decision reasons and notices
AI Agents §3.5
2
of 2 records
The steps are the library’s proposed workflow for this obligation: a description of the work, not a run. The records are its evidence in the library.