AI Agents
AG-04Draft
Send complaints, disputes and requests for a person from AI conversations to your team
How Leela would run itContinuous · each complaint, dispute or request for a person made to an AI agent
Proposed stepsThe requirement
An AI agent recognizes a complaint, a dispute or a request for a person and keeps the conversation, and the case reaches its owner the same day, on the same clocks as the channel the agent replaces. A dispute raised in a chat may start a legal clock.
- Before this work
- Access to the agents’ conversation logs The complaint and dispute clocks for each channel
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
How Leela would run it · proposed steps
- LeelaRead the agents’ conversations for complaints, disputes and requests for a person.Proposed step
- LeelaOpen a case with the conversation and the time it was raised, and send it to its owner.Proposed step
- Compliance OfficerThe case owner decides the complaint or dispute on its clock.Your team decides
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01AI conversation casesCase record with the conversation, the time it was raised and the hand-off
Evidence
AI conversation cases
AI Agents §3.4
1
of 1 record
The steps are the library’s proposed workflow for this obligation: a description of the work, not a run. The records are its evidence in the library.