AI Agents
AG-03Draft
Tell people when they are dealing with AI, and how to reach a person
How Leela would run itContinuous · each conversation, call or message an AI agent has with a customer or applicant
Proposed stepsThe requirement
People who chat, write or talk with an AI agent are told at the start that it is AI, and told how to reach a person. Calls that use an AI voice need the consent the telephone rules require and identify the caller.
- Before this work
- Access to the agents’ conversation logs Approved notice wording
- Applies
- Tell Leela about your company to see whether this applies.
- Status
- Setup needed
Tell Leela how you handle it today, or hand it over: see what’s next.
How Leela would run it · proposed steps
- LeelaCheck a sample of each agent’s conversations for the AI notice and the way to reach a person.Proposed step
- LeelaFlag any conversation without them.Proposed step
- Customer experience leadYour team approves the notice wording and fixes an agent that leaves it out.Your team decides
What Leela keepsThe evidence this obligation leaves, as the work happens
Listed from the policy libraryContents
- 01Notice wording and samplesApproved notice text with dated conversation samples
Evidence
Notice wording and samples
AI Agents §3.3
1
of 1 record
The steps are the library’s proposed workflow for this obligation: a description of the work, not a run. The records are its evidence in the library.