Leela
Issues Management
IM-09

Deliver the quarterly issues summary and the annual board report

Policy reference

Issues Management policy, §10

CFPB Supervision and Examination Manual, Compliance Management Review, CMR, Compliance Program: monitoring and corrective action
Requirement

The Compliance Officer prepares a quarterly issues summary for the Chief Executive Officer, due in the month after each quarter ends, with new issues by severity, the status and summary of each Critical and High issue, closed issues with validation confirmed, and trends. An annual issues summary for the board covers the year’s counts by severity, Critical issues and their status, trend and root cause analysis, an assessment of whether the process is effective, and recommended improvements.

Trigger

Quarterly

Quarterly, in the month after quarter end; annually to the board

Action

Pull the quarter’s counts, statuses, and trends from the log into the summary, send it within the month after quarter end, and build the annual report for the board from the four quarters.

Evidence
  • Quarterly issues summary

    Report with counts by severity, Critical and High status, closures, trends, dated

  • Annual issues summary

    Board report with the year’s analysis and recommendations, with board minutes

Owner

Compliance Officer

Leela can
Prepare for review

Leela can prepare the artifact and hand it to a person for review.

Leela can build the quarterly and annual summaries from the log and hand them to the Compliance Officer to review and send.

Applies

Tell Leela about your company to see whether this applies.

Status
Setup needed

Tell Leela how you handle it today, or hand it over: see what’s next.

What’s next?