Track every issue to closure and escalate overdue remediation

Issues Management policy, §8

Every issue stays in the Issues Log with its status (open, in progress, pending validation, or closed), owner, and completion timeline until it is closed. An issue still open past its remediation timeline is escalated to the Chief Executive Officer, and where remediation cannot finish within a reasonable period the extension is documented with the reason and a new target date.

Continuous

Each open issue against its remediation due date; escalation the day it goes overdue

Keep status and due dates current in the log, escalate any issue that passes its date, and record every extension with its reason and new target.

• Issues Log status history

  Status changes with dates against each issue’s due date

• Overdue escalation or extension record

  Escalation sent, or extension reason and new target date

Compliance Officer

Leela can keep each issue’s due date, flag what is late, and open the escalation the day an issue goes overdue.

Tell Leela about your company to see whether this applies.