Track communications and settlement clocks

Insurance claims handling policy, §3.2

Configure the applicable state and claim-specific response and settlement deadlines before using the queue. Assign an owner, flag approaching deadlines and record any permitted extension with its basis.

Continuous

For each open claim and incoming claimant communication

Configure the applicable state and claim-specific response and settlement deadlines before using the queue. Assign an owner, flag approaching deadlines and record any permitted extension with its basis.

• Deadline register and communication log

  Controlled record with date, owner, source and review history

Claims compliance lead

Leela can track evidence, dates and exceptions once the scope and connected data are configured; a person resolves regulatory judgments.

Tell Leela about your company to see whether this applies.