Send the sponsor bank a monthly complaint summary

Complaint Management policy, §10.3

Each month the sponsor bank receives a complaints summary in the form it specifies: volumes by category, trend and root cause analyses, material exceptions and aging items, and an attestation by the Compliance Officer.

Monthly

By the tenth of the following month, in the bank’s form

Assemble the summary from the register and the monthly trend analysis, have the Compliance Officer attest, and send it to the sponsor bank in its required format.

• Monthly complaint summary

  The bank’s template, completed and attested

• Transmittal record

  Email or portal receipt with the date sent

Compliance Officer

Leela can fill the bank’s template from the register each month and queue it for attestation.

Tell Leela about your company to see whether this applies.