Sweep public channels for complaints every week
Review sites, app stores, social media, industry forums, and news are checked at least weekly for complaints that never came through an official channel, and any substantive one is logged in the register.
Weekly
At least once a week
Check each public channel where the program is discussed, decide whether each item meets the complaint definition, and log those that do with the channel as the source.
- Weekly sweep log
Date, channels checked, items found, and register ids created
Compliance Officer
Leela can perform the work through your connected systems.
Leela can watch the public channels you name and file candidate complaints for a person to confirm.
Tell Leela about your company to see whether this applies.
Tell Leela how you handle it today, or hand it over: see what’s next.