Notify the sponsor bank of an executive complaint within 2 business days
Material criticism that reaches senior management and threatens litigation, regulatory action, or reputational damage is reported to the sponsor bank in writing within 2 business days, with the facts, the investigation status, and a proposed response for the bank to approve.
Event-driven
On receipt by senior management; 2 business days
Log the matter as an executive complaint, send the notice and proposed response to the sponsor bank, and incorporate any changes the bank requires before responding.
- Written notice to the sponsor bank
Dated email or letter with the proposed response
- Bank review record
Approval or requested changes on file
Compliance Officer
Leela can prepare the artifact and hand it to a person for review.
Leela can prepare the notice and the proposed response from the record for the CEO and the bank to review.
Tell Leela about your company to see whether this applies.
Tell Leela how you handle it today, or hand it over: see what’s next.