Log every complaint in one central register

Complaint Management policy, §4, §5

Every expression of dissatisfaction, from any channel and any source, is recorded in a single complaint register within one business day, with the intake channel, source, severity, investigator, and every later step written against the same record.

Continuous

Each complaint, logged within 1 business day of receipt

Create a complaint record with a unique id, date received, channel, source category, complainant, associated customer, subject, and initial severity. Forward anything received through support or onboarding to the Compliance Officer for logging.

• Complaint register

  Structured log or spreadsheet export with one row per complaint

• Intake forwarding record

  Ticket or email showing the hand-off to the Compliance Officer

Compliance Officer

Leela can pull complaints from your support desk and mailbox into one register as they arrive.

Tell Leela about your company to see whether this applies.