Register every change request and triage it within three business days

Change Management policy, §4.1, §4.2

Every proposed change is submitted on a change request form, registered in the change management log with a unique identifier, and triaged by the Compliance Officer within three business days of intake. The triage decides whether the change is material, considering regulatory implications, customer impact, compliance risk, operational impact, and whether the sponsor bank or a vendor is involved. A change found not material is logged as low impact; a material change proceeds to compliance review.

Event-driven

Each change request, within three business days of intake

Log the request with an identifier, work through the five triage questions, record the materiality decision and its reasons, and route the change to review or close it as low impact.

• Change request form

  Description, rationale, affected areas, timeline, owner, preliminary impact

• Triage record

  Change identifier, materiality decision, reasons, date decided

Compliance Officer

Leela can keep the three-day triage clock and file the decision, but a person decides whether the change is material.

Tell Leela about your company to see whether this applies.