EXAMPLE ONLY: prepared by Leela for illustration; not a real record.

MONTHLY COMPLAINT SUMMARY: EXAMPLE PROGRAM, AUGUST 2026

Customer complaints: 38 (billing 14, account access 11, settlement timing 9, other 4)
Regulatory criticisms: 0
Executive complaints: 1 (notified to the sponsor bank within 2 business days)

Trend and root cause: settlement-timing complaints rose after a processor change; root cause under review.
Material exceptions and aging items: 2 complaints past the 15-business-day target; both assigned.

Attestation: [Compliance Officer to attest before sending]
Transmittal: [to be recorded when sent to the sponsor bank]